Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at doberstoreinfo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at doberstoreinfo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at doberstoreinfo@gmail.com.
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Return & Refund Policy
Last updated: September 2, 2026
At The Dober Store, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The product must also be in its original packaging and include all accessories, manuals, and other items that were included with your order.
Proof of purchase or your order number may be required.
Please contact us before returning any products. Returns sent without first contacting us may not be accepted.
How to Request a Return
To request a return, contact us at:
Please include your full name, order number, reason for the return, and photos or videos if the product arrived damaged, defective, or incorrect.
If your return is accepted, we will provide you with further instructions and the appropriate return address.
Return Shipping Costs
Unless your product arrived damaged, defective, or incorrect, customers are responsible for the cost of returning their order.
Original shipping charges, where applicable, are generally non-refundable unless required by applicable law.
We recommend using a tracked shipping service when returning your order.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at doberstoreinfo@gmail.com.
Please include your order number and clear photos or videos showing the problem.
Once the issue has been reviewed, we will work with you to provide an appropriate solution, such as a replacement or refund, in accordance with applicable consumer law.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Order Cancellations
If you would like to cancel or change your order, please contact us as soon as possible at doberstoreinfo@gmail.com.
We cannot guarantee that an order can be changed or cancelled once it has entered the fulfillment or shipping process.
European Union Customers
If you are purchasing as a consumer within the European Union or European Economic Area, you may have a statutory 14-day right of withdrawal, subject to applicable exceptions.
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available to you under applicable law.
Contact Us
If you have any questions regarding a return, refund, or your order, please contact us:
The Dober Store
Email: doberstoreinfo@gmail.com
Website: thedoberstore.com
We aim to respond to customer inquiries within 1–2 business days.
Shipping Policy
Last updated: September 2, 2026
Thank you for shopping with The Dober Store. We aim to make the delivery process as simple and transparent as possible.
Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed before being handed over to the shipping carrier.
Processing times are separate from estimated delivery times and may vary during weekends, public holidays, promotional periods, or periods of high demand.
Once your order has been processed and shipped, you will receive shipping confirmation when tracking information is available.
Estimated Delivery Times
Delivery times vary depending on your destination, shipping carrier, and other factors.
The estimated delivery time for your order will be communicated where available during the ordering or shipping process.
Please note that delivery estimates are estimates and not guaranteed delivery dates.
Customs processing, carrier delays, severe weather, public holidays, and other circumstances outside our control may affect delivery times.
Shipping Costs
Any applicable shipping costs will be displayed at checkout before you complete your purchase.
If your order qualifies for a free-shipping promotion, this will also be displayed during checkout.
Order Tracking
When tracking is available for your shipment, you will receive your tracking information after your order has shipped.
Please allow some time for the shipping carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that you entered an incorrect shipping address, please contact us immediately at:
We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered the fulfillment process or has already been shipped.
Delayed Orders
Occasionally, deliveries may take longer than expected due to circumstances outside our control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us at doberstoreinfo@gmail.com and we will help investigate the shipment.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us at:
We will review the shipment and work with you and/or the shipping carrier to determine an appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Unless explicitly stated otherwise at checkout, customers may be responsible for applicable customs or import charges imposed by their local authorities.
Multiple Packages
In some circumstances, products from the same order may be shipped separately.
If this happens, your order may arrive in multiple packages and you may receive more than one tracking number.
Questions About Your Order?
We're happy to help.
Please contact our customer support team at doberstoreinfo@gmail.com and include your order number so we can assist you as quickly as possible.
Contact Us
The Dober Store
Email: doberstoreinfo@gmail.com
Website: thedoberstore.com
We aim to respond to customer inquiries within 1–2 business days.
