Shipping policy
Shipping Policy
Last updated: September 2, 2026
Thank you for shopping at The Dober Store. We aim to provide a smooth and reliable delivery experience. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
After your order has been processed, estimated delivery times may vary depending on your location and the shipping carrier.
Please note that all delivery times are estimates and not guaranteed delivery dates.
Delivery may occasionally take longer due to customs processing, carrier delays, severe weather, public holidays, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
If your order qualifies for free shipping, this will also be shown during checkout.
Order Tracking
Once your order has been shipped and tracking information is available, you will receive your tracking details by email.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to update your information. However, we cannot guarantee that changes can be made once your order has already been processed or shipped.
Delayed Orders
Occasionally, packages may experience unexpected delays.
If your tracking information has not been updated for an extended period or your order appears significantly delayed, please contact us at doberstoreinfo@gmail.com.
We will help investigate the status of your shipment.
Lost Packages
If you believe your package has been lost in transit, please contact us at doberstoreinfo@gmail.com with your order number.
We will review the shipment and work with you and/or the shipping carrier to determine an appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country.
Unless otherwise stated during checkout, customers may be responsible for applicable customs or import charges imposed by local authorities.
Multiple Packages
In some cases, items within the same order may be shipped separately.
If this happens, you may receive your order in multiple packages and may receive more than one tracking number.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
The Dober Store
Website: thedoberstore.com
Email: doberstoreinfo@gmail.com
We aim to respond to customer inquiries within 1–2 business days.
